Impact of Artificial Intelligence in Banking Sector

prelude to the revolutionary upheaval currently impacting the banking industry is an increased focus on consumers. Customers who regularly use and are accustomed to using cutting-edge technology want banks to make simple interactions easy. In order to address these expectations, banks have broadened their industrial landscape to include retail, IT, and telecommunications with services like mobile banking, e-banking, and real-time money transfers. Even while these advancements have made it feasible for customers to access the bulk of financial services whenever they want, the banking sector has paid a price for them. In the Indian finance sector, the paper explores the benefits and drawbacks of artificial intelligence. All necessary material was gathered from a variety of publications and published works because this investigation is descriptive in character.